CONDITIONS OF HIRE

Goods returned after the due date will incur an additional charge pro-rata to the length overdue. Please see the detailed charge structure in-store or on our web site.

There will be a minimum cancellation fee of 50% of the order value (£25 minimum per outfit) if you have given us more than seven days notice of your intention to cancel. Any items cancelled with less than seven days notice prior to the contracted collection date will be liable for full payment.

A charge (up to the full retail value) may be levied for loss or damage whilst the goods are in the customer’s care, unless covered by the accidental damage waiver (ADW). The ADW provides cover for accidental damage up to the retail value of the goods hired. It does not cover top hats. It does not cover loss, theft or malicious damage, nor does it cover events already covered by other insurance. Loss of suit carriers, hangers etc. will be charged at the current prices as displayed in-store or on our web site.

The Security Deposit charged or payment card details retained as security will be refunded or cancelled only on return of the hired goods in accordance with these conditions of hire and may be used in part or in full to satisfy your obligations for additional charges.

When you collect your hired items you must have a physical credit card with you to cover the security deposit.

Nothing in these terms and conditions shall affect your statutory rights.

REFUND AND EXCHANGE POLICY FOR PURCHASES

When you’ve purchased any items from us which are being ordered specially for you, we’ll order them from our supplier as soon as we’ve agreed your sizing with you. Once we’ve received them we’ll ask you to pay any outstanding balance and collect the items from us within fourteen days of us advising you. We won’t be able to offer any refund or credit of any payments received for special orders.

We are unable to accept returns of “sale” or reduced price purchases for refund or exchange, so please be sure of your choice before you buy. We’ll exchange any purchases of full price stocked items if returned to us within seven days, but we can’t offer a refund.

None of this will affect your statutory rights.

Please click Extra Charges to see our scale of charges for late or non return of hire items.